Full-time
Service Desk Analyst.
Cluj
•
Junior
Provide first-line IT support, troubleshoot technical issues, and ensure excellent customer service.
About the Role
What you'll do
- Provide first-line technical support via phone, email, and ticketing system
- Diagnose and resolve hardware and software issues
- Document all interactions and solutions in the service desk system
- Escalate complex issues to appropriate technical teams
- Maintain knowledge base articles and troubleshooting guides
What we're looking for
- 1-2 years of experience in IT support or help desk
- Strong customer service orientation
- Good understanding of Windows and Office 365
- Excellent communication skills in Romanian and English
- Problem-solving mindset and attention to detail
Ready to Apply?
Send us your application and let's start the conversation.
Job Details
Type
Full-time
Location
Cluj
Seniority
Junior
Technologies
Vue.js
Angular
AWS
Docker
OAuth
Industries
Energy & Resources
Healthcare & Life Sciences: Secure Software Development
Mangolyn
@mangolyn
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